Customer Care
Cancellations & Returns
Effective 22 July 2026
Before personalization
Contact us promptly with your order number if you need to cancel or correct an order. If personalization or preparation has not begun, we will cancel and refund the order to the original payment method.
Personalized and food products
Because each gift is personalized and contains food, change-of-mind returns are not accepted after preparation begins. This does not affect rights that cannot be excluded under applicable consumer law.
Damaged, wrong or unsafe items
If an item arrives damaged, materially different from the order, or with a food-safety concern, contact dscaro88@gmail.com within 48 hours of delivery when reasonably possible. Include the order number, packaging label and clear photos. We will assess the issue and offer a replacement, partial refund or full refund as appropriate.
Refund timing
Approved refunds are returned through the original payment method. Bank processing time is outside our control. Shipping charges already included in the product price are refunded when the full order is eligible for a full refund.