Customer Care

Shipping Policy

Effective 22 July 2026

Shipping included

The published prices of Tea Letter, Tea Portrait and Tea Across Distance include tracked standard shipping to destinations offered in checkout. Tea Across Distance includes tracked standard shipping for both parcels.

Destination and timing

The destinations shown by Stripe Checkout are the destinations currently available for online orders. Delivery time depends on destination, customs and seasonal carrier capacity. Any requested occasion date in the gift brief is a request, not a guaranteed arrival date. If we cannot reasonably meet it, we will contact the purchaser before personalization begins and offer a revised date or cancellation with a full refund.

Supported destinations

The following destinations are supported for online gift orders. If your country is not listed, contact us before ordering—we confirm reachability first.

  • United States
  • United Kingdom
  • Germany
  • France
  • Canada
  • Australia
  • Japan
  • Singapore
  • Netherlands
  • Ireland
  • Belgium
  • Switzerland
  • Austria
  • Sweden
  • New Zealand
  • United Arab Emirates
  • Hong Kong

Duties and recipient details

Import duties, VAT, customs charges or carrier handling fees imposed locally are not included unless checkout explicitly says otherwise. The purchaser is responsible for complete recipient names, telephone numbers and addresses. A reshipment caused by an incorrect address may require an additional delivery charge.

Tracking and delivery issues

Tracking is sent to the purchaser when available. For damage, a missing parcel or an incorrect item, email dscaro88@gmail.com with the order number and relevant photos. We will investigate with the carrier and provide an appropriate replacement or refund.