The sequence
Six steps from brief to customs.
Each step de-risks the next. Rushing step 2 to save a week usually costs a month later.
1. Define the product outcome
Write down the tea, grade, target cup, packaging, volume, destination and launch timing. A clear brief is what lets a supplier select the right samples instead of sending a random assortment.
2. Find a source-connected supplier
Prefer a supplier that can name the origin, garden and process. Ask for lot traceability and certificates, and confirm they are connected to supply rather than a reseller stacking margins.
3. Sample and spec
Request samples tied to a written spec — grade, particle size, moisture, color, taste. Evaluate against your own use, not just on appearance.
4. Confirm documents and compliance
Clarify Certificate of Origin, phytosanitary certificate where required, residue-test scope, and organic certification only if you will claim it. Confirm what your destination market actually requires.
5. Contract, incoterms and payment
Agree incoterms (FOB is common), the Proforma Invoice, and a payment structure (often deposit plus balance against documents). Put the spec and documents in writing before deposit.
6. Shipping and customs
Book freight — sea for bulk (15 to 35 days), air for samples or urgent small orders (3 to 7 days). Work with a customs broker on HS code, duty and VAT/GST so the landed cost is known before you sell.
